Tenant Relations Specialist

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Tenant Relations Specialist

Job Description

We are seeking a Tenant Relations Specialist to join our growing company. If you
are a high-energy individual who wants opportunities to learn and grow, if you are
motivated, like being challenged on a regular basis, organized, and have a proven
track record for success, we would like to talk with you! You will be supported by a
team of professionals in other specialized areas that help make your daily duties as
a Tenant Relations Specialist easier.

Responsibilities include but are not limited to:
● Manage Daily Interactions with tenants using multiple forms of
communication (phone calls, text messages, emails, mail, etc.)
● Process and track tenant lease renewals and tenant move outs
● Manage all tenant files with up to date and accurate records
● Oversee rent and tenant payments to ensure accuracy in tenant accounts
● Complete property walks to verify all tenants are within their lease
requirements
● Enforce tenant lease compliance
● Oversee Tenant Payments to ensure delinquency standards are maintained
● Heavy phone and email communication and record keeping of all
communication
● Provide tenants with personalized service
● Ensure all Fair Housing as well as Federal, State and County laws are
followed and enforced
● Other duties as assigned
Qualifications and Skills
● High school diploma/GED required (Associate degree preferred)
● Fast learner, incredibly organized, ability to multitask and detail oriented
● Strong, effective, written and verbal communication skills
● Must work well in a team environment
● Knowledge of Fair Housing laws

● Proficient in the use of Microsoft Office and Google Docs
● Experience working with Appfolio is preferred

Company

Henderson Management has been in business since 1994 and is locally owned and
operated. Henderson is the largest property management company in Northern
Colorado, recognized for our passion, core values, and experience as the authority
in property management. As a Character First company, we are committed to
always following our character values and doing the right thing. We have a team
that works together with built systems and processes in place to help everyone
understand their roles and responsibilities. We provide ongoing training with our
weekly departmental and company meetings. Light hearted and competitive team
that works hard and plays hard with many company team building events
throughout the year.
As a Tenant Relations Specialist at Henderson you will be supported by the
following specialized teams:

● Leasing
● Property Managers
● Accounting
● Maintenance
● Real Estate/ Sales

Benefits:

● Vision insurance
● Dental insurance
● Health insurance
● 401k
● Paid sick time/ PTO
● 8 paid Holidays per year

Schedule:

● 8am – 5pm Monday to Friday

● Mix of Office and Field Work