Tenant Relations Specialist

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Tenant Relations Specialist

Henderson Management & Real Estate is among the largest property management companies in Colorado, recognized for our passion, core values, and experience as the authority in property management.

We pride ourselves on providing our tenants with best-in-class service through impeccable property management and responsive support.

We are seeking a Tenant Relations Specialist to join our growing company. If you are a high-energy individual who wants opportunities to learn and grow, if you are motivated, like being challenged on a regular basis, organized, and have a proven track record for success, we would like to talk with you! You will be supported by a team of professionals in other specialized areas that help make your daily duties as a Tenant Relations Specialist easier.

Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.

Responsibilities include but are not limited to:

  • Manage Daily Interactions with tenants using multiple forms of communication (phone calls, text messages, emails, mail, etc.)
  • Process and track tenant lease renewals and tenant move outs
  • Manage all tenant files with up to date and accurate records
  • Oversee rent and tenant payments to ensure accuracy in tenant accounts 
  • Complete property walks to verify all tenants are within their lease requirements
  • Enforce tenant lease compliance
  • Oversee Tenant Payments to ensure delinquency standards are maintained
  • Heavy phone and email communication and record keeping of all communication
  • Provide tenants with personalized service 
  • Ensure all Fair Housing as well as Federal, State and County laws are followed and enforced

Qualifications and Skills

  • High school diploma/GED required (Associate degree preferred)
  • Fast learner, incredibly organized, ability to multitask and detail oriented
  • Strong, effective, written and verbal communication skills
  • Must work well in a team environment
  • Knowledge of Fair Housing laws
  • Proficient in the use of Microsoft Office and Google Docs
  • Experience working with Appfolio is preferred

Henderson is a Member of Character First. We support all our employees in achieving high levels of personal growth and character development. The ideal candidate will strive to possess the following character traits:  Honesty, Ownership, Responsibility, Dependability, Initiative

Job Type: Full-time

Salary: Starting at $57,000

Please send your resume with a cover letter to: [email protected]